At the end of this training trainees will:

• Understand Check-in boarding Departure, Arrival and Transfer processes
• Understand Aviation rules, regulations, safety and security
• Understand  travel formalities and Air Passenger Services
• Use process for passenger and baggage screening processes
• Understand IATA codes and ticketing abbreviations.
• Understand  airline and codes ticket reservations

Prerequisites

SSCE, Diplomas, First Degree, (BA, BSC, BED, BTech,) Masters

Who should attend

• Airlines Front Desk Personnel
• Embassy Frontline staff
• Protocol Officers
• Airlines Public Relations Officers
• Meet and Greet Personnel
• Station Managers
• Airline Supervisors
• Baggage Handlers
• Ticketing  and Reservation Officers
• Cabin Crew

Course content:

History of aviation

Phonetic alphabets

City and airport codes

The airport

Travel formalities

Passenger handling process

Safety and Security

Arrivals and departures

Passenger ticket and baggage check

Introduction to customer service

Behind the Frontline & On the Frontline

How to deal with difficult customers

Managing stress

Certificate awarded

Certificate of Merit from Qttc Air Aviation Training School.